A Guide for Service Professionals + Beilage

von Wilhelm Gutmayer / Johann Stickler / Karl Heinz Gartlgruber

• Taschenbuch
• 248 Seiten

Service: from good to great! Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential. It doesn't end there. Excellent recommendations while taking a guest's order, the professional handling of complaints, and understanding and warmth in communicating wit1  

Service: from good to great! Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential. It doesn't end there. Excellent recommendations while taking a guest's order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well. A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.